The aviation industry was impacted by the public's inability to fly during the COVID-19 epidemic.
Airlines grounded their fleets and cut staff, crew, and pilots. Businesses required government assistance
$54 billion was paid by taxpayers. CEOs claimed that money saved the industry. Carriers reopened a few months later.
The outbreak didn't stop people from filling the planes. For airlines, there were too many aircraft and too few passengers. shortened routes. There were cancellations and delays due to a lack of crew.
The growth in air travel was not adequately anticipated by airports. Customer complaints were found in J.D. Power's 2022 North America Airport Satisfaction Study.
Satisfaction with the airport dropped 25 points to 777 out of 1,000.
Between July 2021 and June 2022, 26,592 people were surveyed for the 17th annual study. Included passengers must have departed from a Canadian or American airport within the previous 30 days.