APD makes progress in recruiting 911 dispatchers, call-takers

Austin Police Department (APD) is addressing staffing shortages in its Emergency Communication (ECOMMS) center.

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The shortages have led to slower response times to emergencies in recent years.

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APD has been focused on filling vacant positions, including dispatcher and call-taker roles.

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As of October 2022, 91% of dispatcher positions and 69% of call-taker positions have been filled.

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APD has taken measures such as hiring new leadership and expanding recruiting efforts.

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They have also improved technology infrastructure and launched a recruiting campaign.

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APD will continue to explore innovative ways to invest in and develop the ECOMMS team.

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